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Terms and conditions


The general conditions of sale detailed below, govern exclusively the contractual relations between any user of the website www.citart.com and the merchant CIT'art Europe B.V., whose seat is located at Annie MG Schmidtweg 140, 1321NB Almere, Netherlands and registered in the Amstelveen (Netherlands) trade and companies register under the number 59451157 (VAT number NL853493844B01).
CIT'art Europe B.V. is managed by Mr MEIJBOOM.

These general conditions of sale govern the contractual relations between CIT'art Europe B.V. and its client, both parties accepting them without reserve. The present general conditions of sale are modifiable at any time without notice. They are applicable in metropolitan France, including Corsica.

Each purchase on the website www.citart.com is governed by the terms and conditions applicable on the date of the order. When you click on the button "Validate the order", you declare to accept without reservation these conditions.

To order

To place your order, we put at your disposal various ways:

CIT'art Europe B.V.
753 Route forestière de La Blanque
34330 Le Soulié

We confirm receipt by e-mail.

Product Information

CIT'art Europe B.V. pays particular attention to this aspect. The photographs, text, graphics, information and reproduced features illustrating the products are given for information only and are subject to change without notice.
Products sold by CIT'art Europe B.V. may be mounted only on vehicles or systems recommended by the manufacturer or the equipment manufacturer, by a competent person and under his sole responsibility. CIT'art Europe B.V. can in no way be held responsible for the consequences of improper assembly or the use of an unsuitable product on a vehicle.


The prices of our products are expressed by default in euros all taxes included excluding any shipping or payment costs.
Whatever his country of origin, any order is payable in euros.
Citart.com reserves the right to change prices at any time. The products will be billed based on the rates in effect at the time of registration of the order.

Bail System

Parts whose reference ends with an "E" (example: 110-180E) contains a deposit, it is automatically added to your order as soon as you put such a part it your cart. It will be refunded one the bank account used for the payment after reception of your used parts.

Those used parts must be returned within 30 days after your order to receive the refund of the bail at the following address :

CIT'art Europe B.V.
753 Route forestière de La Blanque
34330 Le Soulié

The shipping costs of the product (s) are the responsibility of the customer.


CIT'art Europe B.V. will honor orders within the limits of available stocks at CIT'art Europe B.V. and its suppliers.

In the event of proven unavailability of the ordered product, or in the event of non-acceptance by the customer of the delivery period imposed by this non-availability, CIT'art Europe B.V. will offer a replacement product to its customer who will retain full discretion for the accept or refuse.
In case of unavailability of all or part of the order, and refusal of the delivery time or replacement products by the customer, the refund will be made by check sent to the name of the customer who placed the order and to the billing address or by crediting the customer's credit card according to the payment method used no later than thirty (30) days after the payment of the sums paid by the customer.


Products purchased on the website www.citart.com are delivered to the delivery address indicated by the customer during the order.

The processing time of an order consists of:

In case of deliverable items at different dates given their availability, the delivery time is based on the longest time. CIT'art Europe B.V. will however have the possibility to split the deliveries.

In accordance with Article L.114-1 of the Consumer Code, in case of late delivery of more than seven (7) days, with regard to the announced delivery deadline, the customer has the possibility to cancel his order by registered letter with acknowledgment of receipt or via the refund claim form accessible in the customer account within sixty (60) working days from the date indicated for the delivery of the product.
CIT'art Europe B.V. then undertakes to reimburse the customer under the conditions referred to in Article L.121-20-1 of the Consumer Code, ie within thirty (30) days.

CIT'art Europe B.V. undertakes to deliver the ordered product within a maximum of one (1) month from the date of order.

CIT'art Europe B.V. can not be held responsible for the consequences of late delivery.

Delivery times are in ordinary period.

They can reach 4 to 10 days in promotional period. Also note that the delivery can also reach 4 to 10 days when sending out European territory.

In the event of non-receipt of a parcel within the indicated deadlines, an inquiry is carried out with the carrier and can take several days (ex: 21 days for the Post office, 15 days for the other carriers). During this period, no refund or return can be made.

ATTENTION : The customer is required to check the condition of the packaging as well as that of the products upon delivery. The customer must not sign the delivery note without expressing specific reservations (anomaly, damaged product ...). The customer must also confirm the reservations to the carrier no later than two (2) working days after receipt of the product (s) and send a copy of this letter to:

CIT'art Europe B.V.
753 Route forestière de La Blanque
34330 Le Soulié

If a package is damaged on delivery, the customer must refuse.

Deliveries refused or made to an incorrect address will be subject to a new delivery subject to payment of new shipping costs.

With Colissimo, beyond 250 € including postage, the restitution of the order will be against signature of the recipient of the parcel.

Right of withdrawal and right of return at CIT'art Europe B.V.

The right of withdrawal:

Legally, the withdrawal period is fixed at 14 clear days.

In accordance with the provisions of Article L.121-20 and following of the Consumer Code:
"The consumer has a period of seven clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, if necessary, the cost of return.
When the right of withdrawal is exercised, the professional is required to reimburse the consumer for the total amount paid. "

The "outgoing" postage is billed in a lump sum manner by CIT'art Europe B.V.. Therefore, if the customer does not return the entire order, and therefore retains at least one product ordered, no "out" shipping will not be refunded. However, if he returns the entire order, the shipping costs "go" will be refunded.

In order to be covered by the right of return, returned products must be sent to CIT'art Europe B.V. in perfect condition for marketing and blistering in the case of Automobile Documentation items.
In addition, in the event of a single-product order or a return solicited for the entire order, CIT'art Europe B.V. will refund the shipping costs "go".
Return shipping costs are the responsibility of the customer.
However, if the right of return relates to a substitute product (pursuant to Chapter VI of the GTC CIT'art Europe B.V.), Citart.com will also bear the cost of shipping "return" on presentation of evidence and height ceiling of the price colissimo followed.

The reimbursement related to the exercise of the right of return under the agreed conditions will occur no later than 30 days following receipt of the product by CIT'art Europe B.V..
The refund is made according to the method of payment initially used for the purchase.
The customer is reminded that in the case of a payment by credit card, the speed with which the bank account is credited depends on the type of card of the customer. In the case of a debit card, the current account is generally credited within 3 days. In the case of a deferred debit card, the credit appears at the end of the month on the credit card account and not on the current account.

Formalities and procedure for returning products

As part of the right of withdrawal / return without cause, the returned product must reach CIT'art Europe B.V., at the address below, before the expiry of the return period from the date of delivery.
citart.com specifically informs its customers that the right of withdrawal as provided by law does not require it to take back damaged, damaged or no longer marketable products. The same principle applies to the right of return set up by CIT'art Europe B.V..

CIT'art Europe B.V. asks its customers to respect the following formalities for the return of the products (illustrated under the return order tab):

CIT'art Europe B.V.
753 Route forestière de La Blanque
34330 Le Soulié

In the context of the exercise of a guarantee, the return must occur within the deadlines laid down by law and referred to in Article X of the GTC.

CIT'art Europe B.V. asks its customers to respect the following formalities for the return of the products (illustrated under the return of guaranteed parts tab):

CIT'art Europe B.V.
753 Route forestière de La Blanque
34330 Le Soulié

Whatever the reasons for the return of the merchandise, it can not be done via relay points Chrono Relay and Relais Parcel.

It is particularly recommended to the customer to use the Colissimo Suivi for his returns, the burden of proof of the exercise of the right of withdrawal under the conditions laid down based on him.
The customer can also take out insurance from the carrier corresponding to the value of the products (this notably in case of theft or loss of the goods by the carrier).

Guarantees and after-sales services

All products sold on the website www.citart.com benefit from:

To benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product.

The guarantees do not cover:

The shipping costs of the product (s) are the responsibility of the customer.

Attention, the legal guarantee does not apply or applies only partially to the repair of damages resulting from an external cause (for example, accident, shock, lightning, fluctuation of current ...), or of a fault of the customer resulting for example from a use or an installation not conforming to the specifications of the equipment manufacturer or a use harmful to the good conservation of the part.
In any case, CIT'art Europe B.V can not be held responsible in case of refusal of the manufacturer to apply its warranty for the reasons stated above.

Content of the site

CIT'art Europe B.V. takes all the necessary steps to ensure the reliability of this information on its site.
Despite daily monitoring and updating, CIT'art Europe B.V. can not incur any liability for technical inaccuracies, typographical errors or omissions that the content of the site may contain or for results that may be obtained through use. of this information. If a customer notices this type of problem, he can send it to CIT'art Europe B.V. by writing to [email protected].

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